Refund Policy

Refund Policy for FarmEquipFixSvc

Last Updated: November 13, 2024

At FarmEquipFixSvc, we are committed to providing high-quality farm equipment repair services and ensuring our customers are completely satisfied with our work. This refund policy outlines our refund, return, and satisfaction guarantee procedures.

Our Satisfaction Guarantee

We stand behind the quality of our work and are committed to your complete satisfaction. If you are not satisfied with our repair services, we will work with you to make it right. Our goal is to ensure that every customer receives the highest quality service and leaves our facility with equipment that performs as expected.

Refund Eligibility

Services Covered

This refund policy applies to all repair and maintenance services provided by FarmEquipFixSvc, including but not limited to:

• Tractor repairs and maintenance
• Combine harvester services
• Seeding equipment calibration and repair
• Hydraulic system repairs
• Engine diagnostics and repair
• Transmission services
• Welding and structural repairs
• Preventive maintenance programs

Non-Refundable Items

The following items and services are non-refundable:

• Diagnostic fees (if diagnostic work was performed)
• Custom parts that were specially ordered for your equipment
• Emergency after-hours service fees
• Equipment pickup and delivery fees
• Services that were properly performed according to industry standards
• Equipment damage caused by customer misuse or improper operation

Refund Process

Step 1: Contact Us

If you are not satisfied with our services, please contact us within 14 days of service completion:

• Phone: Call (575) 396-5857 during business hours
• Email: Send details to brodysanders@farmequipfixsvc.com
• In Person: Visit our facility at 401 Tatum Hwy, Lovington, NM

Step 2: Investigation

Once we receive your concern, we will:

• Review the work performed and materials used
• Schedule an inspection of the completed work
• Discuss the issue with our lead technician
• Provide a written assessment of the situation

Step 3: Resolution

Based on our investigation, we will offer one of the following resolutions:

• Additional repair work at no charge (if work was substandard)
• Partial refund for services not rendered as promised
• Full refund in rare cases where service was completely unsatisfactory
• Explanation if the issue is determined to be customer-related

Refund Timelines

Investigation Period: We will begin investigating your concern within 24 hours of receiving your notification.

Resolution Timeline: Most issues are resolved within 3-5 business days from the date we receive your concern.

Refund Processing: Approved refunds will be processed within 10 business days using the original payment method.

Warranty vs. Refunds

It's important to understand the difference between our warranty coverage and refund eligibility:

Warranty Coverage

All labor is guaranteed for 90 days from the date of completion. If a repair fails due to workmanship issues during this period, we will repair the issue at no additional labor cost. This is covered under our standard warranty and does not require a refund.

Refund Eligibility

Refunds are considered when:

• Services were not performed as promised
• Equipment condition was worsened by our work
• Significant miscommunication about service scope occurred
• Customer expectations were not met due to our error

Customer Responsibilities

To be eligible for refunds or warranty service, customers must:

Proper Equipment Use

Equipment must be used according to manufacturer specifications and industry best practices. Misuse, overloading, or improper operation voids both warranty and refund eligibility.

Timely Communication

Issues must be reported within the specified timeframes. Delayed reporting makes it difficult to determine the root cause of problems and may affect eligibility.

Maintenance Requirements

Customers are responsible for proper equipment maintenance between service visits. Neglecting basic maintenance (fluid changes, filter replacements, etc.) may affect refund and warranty eligibility.

Partial Refunds

In some cases, we may offer partial refunds when:

• Services were partially completed but not fully satisfactory
• Some components worked correctly while others did not
• Customer and provider shared responsibility for the issue
• Alternative resolution was mutually agreed upon

Partial refund amounts are determined based on the scope of work affected and the degree of customer dissatisfaction.

Dispute Resolution

Informal Resolution: We encourage direct communication to resolve any disputes amicably before pursuing formal channels.

Mediation: For unresolved disputes, we are willing to participate in mediation through the Better Business Bureau or other neutral third parties.

Small Claims Court: For claims under $10,000, either party may pursue resolution through small claims court as an alternative to traditional litigation.

Exceptions and Limitations

This refund policy does not cover:

• Normal wear and tear on equipment
• Pre-existing conditions not disclosed at service initiation
• Issues caused by acts of nature or accidents
• Equipment modifications made after service completion
• Services performed by other providers on the same equipment
• Damage caused by improper transport to or from our facility
• Issues arising from using equipment beyond its design specifications

Business Account Policies

For business accounts and fleet customers:

• Volume discounts may affect refund calculations
• Service level agreements (SLAs) take precedence over this policy
• Separate billing and payment terms may apply
• Dedicated account managers handle refund requests
• Priority service restoration is provided for critical equipment

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Policy changes will not affect refunds for services completed prior to the change date.

Contact Information

If you have questions about this refund policy or need to initiate a refund request, please contact us: